EMEA/AMER 2020 Inspire Days Virtual Experience Agenda
| Name | Timezone | Time | Speakers | More Info |
|---|---|---|---|---|
| Where Operations Meets Experience: CCM in the age of CX | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:30 AM | - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 9:30 AM - 10:00 AM | ||
| Accelerate transformation; Communicate with confidence | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 10:30 AM - 11:00 AM | ||
| Our Journey to Digital: Lincoln Financial Group | (UTC-04:00) Eastern Time (US & Canada) | 11:00 AM - 11:30 AM | - - - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 11:30 AM - 12:00 PM | ||
| Fireside Chat: Macro view on communications with Quadient's CXM Industry Principals | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - - - - - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 12:30 PM - 1:00 PM | ||
| The Three Cs of Customer Experience | (UTC-04:00) Eastern Time (US & Canada) | 1:00 PM - 1:30 PM | - | |
| Day 1 Closing Remarks | (UTC-04:00) Eastern Time (US & Canada) | 1:30 PM - 2:00 PM | - |
| Name | Timezone | Time | Speakers | More Info |
|---|---|---|---|---|
| Connecting with Quadient to accelerate success | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:30 AM | - | |
| Why should a service provider have to go Digital? | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:30 AM | - - - - | |
| Comment Quadient aide et accompagne les entreprises françaises dans leur transition digitale ? | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:30 AM | - - - | |
| Customer Journey Mapping (CJM) - New Features and Capabilities | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:30 AM | - - | |
| CXM: What? Why? and How? | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:30 AM | - | |
| Partner Program Update - Leverage the new 'Experience Partner Program' | (UTC-04:00) Eastern Time (US & Canada) | 9:00 AM - 9:40 AM | - | |
| Getting started with Customer Journey Mapping (CJM) R14 | (UTC-04:00) Eastern Time (US & Canada) | 9:30 AM - 10:00 AM | - - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 9:30 AM - 10:00 AM | ||
| Interactive Front-Office User | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - - - | |
| Becoming Customer Obsessed: British Gas’s Journey (so far…) | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - - | |
| Un alto nivel de satisfacción del cliente le asegura ser el líder en su industria - cómo generar esa ventaja en el mercado actual. | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - | |
| Orchestrating Journeys | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - - | |
| Customer Experience Beyond the Technology | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - | |
| Evolving from Customer Communications Management (CCM) to Customer Experience Management (CXM) | (UTC-04:00) Eastern Time (US & Canada) | 10:00 AM - 10:30 AM | - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 10:30 AM - 11:00 AM | ||
| Interactive Remote Authoring with Intelligence | (UTC-04:00) Eastern Time (US & Canada) | 10:30 AM - 11:00 AM | - - - | |
| Digital Advantage Suite & Dynamic Communications | (UTC-04:00) Eastern Time (US & Canada) | 11:00 AM - 11:30 AM | - - | |
| Além da comunicação digital - o que vem a seguir? | (UTC-04:00) Eastern Time (US & Canada) | 11:00 AM - 11:30 AM | - | |
| Rapid CX Transformation with InspireXpress | (UTC-04:00) Eastern Time (US & Canada) | 11:00 AM - 11:30 AM | - - | |
| Accelerating your Time to Value for Customer Success | (UTC-04:00) Eastern Time (US & Canada) | 11:00 AM - 11:30 AM | - - | |
| “Existing” doesn’t have to mean “legacy” – content delivery at the speed of the mobile | (UTC-04:00) Eastern Time (US & Canada) | 11:00 AM - 11:30 AM | - - - | |
| Workspace transformation - The Inspire Way | (UTC-04:00) Eastern Time (US & Canada) | 11:30 AM - 12:00 PM | - - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 11:30 AM - 12:00 PM | ||
| How Communications will shape Customer Experience Post 2020 | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - | |
| CORAL – Quadient Transformation Made Simple | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - - | |
| Inspire Scaler – What’s in it for me? | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - - | |
| The CX imperative: How Northwestern Mutual recharged their customer communications approach | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - - - | |
| Healthcare Payers – Expand to Digital | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - - | |
| Quadient Inspire: The art-of-the-possible | (UTC-04:00) Eastern Time (US & Canada) | 12:00 PM - 12:30 PM | - | |
| The Art of the Possible - Today | (UTC-04:00) Eastern Time (US & Canada) | 12:30 PM - 1:00 PM | - - | |
| Break | (UTC-04:00) Eastern Time (US & Canada) | 12:30 PM - 1:00 PM | ||
| Customer Panel: Engaging for Success | (UTC-04:00) Eastern Time (US & Canada) | 1:00 PM - 1:30 PM | - - - - | |
| The Customer Centric Digital Experience of Tomorrow | (UTC-04:00) Eastern Time (US & Canada) | 1:00 PM - 1:30 PM | - | |
| How North American Service Providers Can Sell Digital Solutions Successfully | (UTC-04:00) Eastern Time (US & Canada) | 1:00 PM - 1:30 PM | - | |
| Fireside Chat with Jonathan Holman, Head of Digital Transformation at Santander Bank | (UTC-04:00) Eastern Time (US & Canada) | 1:00 PM - 1:30 PM | - - | |
| R14 Tips & Tricks | (UTC-04:00) Eastern Time (US & Canada) | 1:00 PM - 1:30 PM | - - | |
| Day 2 Closing Remarks | (UTC-04:00) Eastern Time (US & Canada) | 1:30 PM - 2:00 PM | - |