EMEA/AMER 2020 Inspire Days Virtual Experience Agenda

Name Timezone Time Speakers More Info
Where Operations Meets Experience: CCM in the age of CX(UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:30 AM
Break(UTC-04:00) Eastern Time (US & Canada)9:30 AM - 10:00 AM
Accelerate transformation; Communicate with confidence(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Break(UTC-04:00) Eastern Time (US & Canada)10:30 AM - 11:00 AM
Our Journey to Digital: Lincoln Financial Group(UTC-04:00) Eastern Time (US & Canada)11:00 AM - 11:30 AM
Break(UTC-04:00) Eastern Time (US & Canada)11:30 AM - 12:00 PM
Fireside Chat: Macro view on communications with Quadient's CXM Industry Principals (UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
Break(UTC-04:00) Eastern Time (US & Canada)12:30 PM - 1:00 PM
The Three Cs of Customer Experience(UTC-04:00) Eastern Time (US & Canada)1:00 PM - 1:30 PM
Day 1 Closing Remarks(UTC-04:00) Eastern Time (US & Canada)1:30 PM - 2:00 PM
Name Timezone Time Speakers More Info
Why should a service provider have to go Digital?(UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:30 AM
CXM: What? Why? and How?(UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:30 AM
Customer Journey Mapping (CJM) - New Features and Capabilities(UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:30 AM
Connecting with Quadient to accelerate success(UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:30 AM
Comment Quadient aide et accompagne les entreprises françaises dans leur transition digitale ? (UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:30 AM
Partner Program Update - Leverage the new 'Experience Partner Program'(UTC-04:00) Eastern Time (US & Canada)9:00 AM - 9:40 AM
Getting started with Customer Journey Mapping (CJM) R14(UTC-04:00) Eastern Time (US & Canada)9:30 AM - 10:00 AM
Break(UTC-04:00) Eastern Time (US & Canada)9:30 AM - 10:00 AM
Un alto nivel de satisfacción del cliente le asegura ser el líder en su industria - cómo generar esa ventaja en el mercado actual.(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Evolving from Customer Communications Management (CCM) to Customer Experience Management (CXM)(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Orchestrating Journeys(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Interactive Front-Office User(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Becoming Customer Obsessed: British Gas’s Journey (so far…)(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Customer Experience Beyond the Technology(UTC-04:00) Eastern Time (US & Canada)10:00 AM - 10:30 AM
Break(UTC-04:00) Eastern Time (US & Canada)10:30 AM - 11:00 AM
Interactive Remote Authoring with Intelligence(UTC-04:00) Eastern Time (US & Canada)10:30 AM - 11:00 AM
Rapid CX Transformation with InspireXpress(UTC-04:00) Eastern Time (US & Canada)11:00 AM - 11:30 AM
Além da comunicação digital - o que vem a seguir?(UTC-04:00) Eastern Time (US & Canada)11:00 AM - 11:30 AM
Accelerating your Time to Value for Customer Success(UTC-04:00) Eastern Time (US & Canada)11:00 AM - 11:30 AM
“Existing” doesn’t have to mean “legacy” – content delivery at the speed of the mobile(UTC-04:00) Eastern Time (US & Canada)11:00 AM - 11:30 AM
Digital Advantage Suite & Dynamic Communications(UTC-04:00) Eastern Time (US & Canada)11:00 AM - 11:30 AM
Workspace transformation - The Inspire Way(UTC-04:00) Eastern Time (US & Canada)11:30 AM - 12:00 PM
Break(UTC-04:00) Eastern Time (US & Canada)11:30 AM - 12:00 PM
Healthcare Payers – Expand to Digital (UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
How Communications will shape Customer Experience Post 2020(UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
Quadient Inspire: The art-of-the-possible(UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
Inspire Scaler – What’s in it for me?(UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
The CX imperative: How Northwestern Mutual recharged their customer communications approach(UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
CORAL – Quadient Transformation Made Simple(UTC-04:00) Eastern Time (US & Canada)12:00 PM - 12:30 PM
The Art of the Possible - Today(UTC-04:00) Eastern Time (US & Canada)12:30 PM - 1:00 PM
Break(UTC-04:00) Eastern Time (US & Canada)12:30 PM - 1:00 PM
R14 Tips & Tricks(UTC-04:00) Eastern Time (US & Canada)1:00 PM - 1:30 PM
How North American Service Providers Can Sell Digital Solutions Successfully(UTC-04:00) Eastern Time (US & Canada)1:00 PM - 1:30 PM
The Customer Centric Digital Experience of Tomorrow(UTC-04:00) Eastern Time (US & Canada)1:00 PM - 1:30 PM
Fireside Chat with Jonathan Holman, Head of Digital Transformation at Santander Bank(UTC-04:00) Eastern Time (US & Canada)1:00 PM - 1:30 PM
Customer Panel: Engaging for Success(UTC-04:00) Eastern Time (US & Canada)1:00 PM - 1:30 PM
Day 2 Closing Remarks(UTC-04:00) Eastern Time (US & Canada)1:30 PM - 2:00 PM