Name
Orchestrating Journeys
Date & Time
Wednesday, October 14, 2020, 10:00 AM - 10:30 AM
Timezone
(UTC-04:00) Eastern Time (US & Canada)
Description
Quadient’s Customer Journey Explorer fuses the action of omnichannel customer communication delivery with the analytic strengths of the latest CX technology to improve business performance. This session shows how connecting CCM to CX technology delivers a seamless digital onboarding customer experience to a prospect who uses a variety of channels on their journey to becoming a customer. You will see the customer’s view while you see how Quadient technology builds customer profiles, delivers critical information and nudges the customer along the journey.
Speakers
Location Name
EMEA/AMER Pres – Inspire Breakouts
Customer Journey, CX, Insights, Strategy
Healthcare, Insurance, Banking, Financial Services, Utilities, Telecoms, Service Provider, Government Partner
Customer Journey Explorer, Customer Journey Mapping