Name
The CX imperative: How Northwestern Mutual recharged their customer communications approach
Date & Time
Wednesday, October 14, 2020, 12:00 PM - 12:30 PM
Timezone
(UTC-04:00) Eastern Time (US & Canada)
Description
Responding to customer demands requires setting up a responsive, flexible and digitally-enabled communications infrastructure. Join this fireside chat as Rajat Goon, Client Communications and Delivery, and Roberto Matus, Client Communications Senior Engineer share how Northwestern Mutual is tackling communications challenges within their business, their journey in identifying the right solution, and how their communications are evolving to solve both business and insured’s needs.
Speakers
Location Name
EMEA/AMER Pres – Inspire Breakouts
Customer, CX, Strategy
Insurance
Inspire