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Monday, September 9, 2019
12:30 PM - 2:00 PM
Conference Registration
2:00 PM - 2:30 PM
Welcome to Inspire Days
2:30 PM - 3:15 PM
The Future of Quadient
3:15 PM - 4:00 PM
Growing with Quadient: The evolution from CCM to CXM
4:00 PM - 4:30 PM
Break - Sponsored by NTT Data, Inc
4:30 PM - 5:00 PM
British Gas - Customer Case Study
5:00 PM - 6:00 PM
Keynote Speaker: Joey Coleman – First 100 Days
6:30 PM - 7:15 PM
Alamo Transportation Pick-Up
7:00 PM - 10:00 PM
Welcome Event: The Alamo 
Tuesday, September 10, 2019
7:00 AM - 9:00 AM
Breakfast - Sponsored by DocVentive, LLC
9:00 AM - 9:30 AM
Digging Into Inspire: A detailed technical roadmap of R14 features and capabilities (Part 1)
Inspire Usability Lab – UI/UX
Business Case for Transformation / Migration
Hybrid CX: It’s digital first, not digital only
The Art of Possible with Inspire
9:40 AM - 10:10 AM
Simplifying complex documents
Quadient Archive & Retrieval
Insights from the field: Partner Perspectives
Digging Into Inspire: A detailed technical roadmap of R14 features and capabilities (Part 2)
Improving the employee experience
10:20 AM - 10:50 AM
Driving Multiple User Experiences with Inspire (DAS/ DC)
Accelerate your Inspire solution ROI with the Quadient Technical Account Manager
From batch print to real-time digital – evolving your business model with Scaler
Invest in retaining your customers, not just acquiring them
Inspire Tips and Tricks
10:50 AM - 11:05 AM
Break - Sponsored by Objectiva
11:10 AM - 11:40 AM
Customer Case Study – Cloud Migration – Change Healthcare (Healthcare)
Beyond CCM: Moving your business into the CX world
Integrate and Automate with Inspire Scaler
Transformations
Customer Case Study- ING (Financial Services)
11:50 AM - 12:20 PM
Archive and retrieval for better customer and employee experience
Excellence in Inspire Implementation- SP Panel
Inspire Usability Lab – UI/UX
Gaining Inspire Knowledge
Harnessing data to drive CX insights
12:20 PM - 2:00 PM
Lunch - Sponsored by BelWo
1:10 PM - 1:50 PM
Inspire Usability Lab – UI/UX
2:00 PM - 2:30 PM
Moving Through the CCM / CXM Maturity Model
Digital delivery and tracking with Messenger and OCC
Getting from purchase to value - FAST
Shut it down! Best Practices for Decommissioning Legacy Applications
Beyond CCM: Moving your business into the CX world
2:40 PM - 3:10 PM
SESSION CANCELLED - Customer Case Study - NCP Solutions (Print Service Provider) - SESSION CANCELLED
Quadient Archive & Retrieval
2019 CX Priorities: How do you stack up?
Excellence in Inspire Implementation- Enterprise Panel
What can I do next with Inspire?
3:20 PM - 3:50 PM
Customer Case Study - Sura Seguros (Insurance)
Touchless Claim
Customer Case Study - HM Solutions (Healthcare)
Visualizing the journey and building the experience (CJM)
Interactive applications: User audiences and roles and how they can best use Interactive
4:00 PM - 4:30 PM
Correspondence Demo – Business User Enablement
Inspire Tips and Tricks
Retro isn’t cool for CCM infrastructure
Customer Case Study - CSG (BPO)
Building the model: How to cover all the bases to promote your Inspire business case
4:40 PM - 5:10 PM
Transformations
Containerize your Inspire Deployments – technical deep dive on Docker, Kubernetes, OpenShift – Cloud Infrastructure
Customer Case Study - NJM & Objectiva (Insurance)
Partner Presentation - Capgemini
The holy grail of communications: Omnichannel is within reach
5:00 PM - 6:15 PM
Conference Break 
6:30 PM - 7:15 PM
Riverwalk Reception / Transportation
7:00 PM - 11:00 PM
Evening Event 2 : The River Walk / Pub Crawl
9:30 PM - 11:00 PM
Transportation Back to hotel  
Wednesday, September 11, 2019
7:30 AM - 9:00 AM
Conference Help Desk Open
Breakfast
9:00 AM - 9:30 AM
Welcome Back
9:30 AM - 10:15 AM
The CX Imperative: How to move the needle
10:15 AM - 10:45 AM
Customer Case Study – RR Donnelley
10:45 AM - 11:15 AM
Break - Sponsored by Canon
11:15 AM - 12:00 PM
The road to CXM for Inspire: R14 overview and Product Vision and Roadmap
12:00 PM - 12:30 PM
Conference Close
12:30 PM - 2:00 PM
Grab & Go Lunch