Name
Visualizing the journey and building the experience (CJM)
Date & Time
Tuesday, September 10, 2019, 3:20 PM - 3:50 PM
Description
One of the most familiar processes in CX is a customer journey map. See the mapping capabilities that are within reach and learn how to build an experience that leads to breaking down silos and happier customers.
Location Name
Lonestar B
Full Address
Grand Hyatt San Antonio
600 E Market St
San Antonio, TX 78205
United States