Communications and consumer expectations are constantly evolving, forcing healthcare companies to quickly learn how to engage with their patients and members in a modern way. Creating a platform that is prepared to handle any communication channel that becomes mainstream can be a challenge for any organization; particularly if you’re building these communications on top of legacy systems. In this session, the Change Healthcare team will share its experience in building a modern platform to address the changing consumer preferences and overcoming the challenges that come with migrating regulated communications into the future.