Arrival Information

Monday, March 5 and Tuesday, March 6
Transportation will be provided for those arriving Monday, March 5thand Tuesday, March 6th (if you are arriving on these dates and have made your own arrangements, please email  If you are arriving outside of these dates, you will be responsible for coordinating your own transportation at your own expenses. Visit here to learn about some transportation options.
ARRIVAL INSTRUCTIONS - How to catch your shuttle
  1. Depart plane and proceed to passport control (International & USA arrivals only) - ensure you have your passport and a downloaded copy of the conference agenda (access here) in case customs requires it.
  2. Proceed to baggage claim to retrieve your luggage. 
  3. Proceed to exit doors and arrivals hall. Look for a greeter with a Quadient sign. They will take you to your shuttle. *Our grounds crew has your specific flight intinerary and will be monitoring all flights for delays. We will adjust shuttle times based on your actual arrival should there be a change.*
Damaged/Delayed/Lost Luggage:
If you are unable to locate your checked luggage upon arrival, you must notify a representative of your airline in baggage claim prior to exiting into the arrivals hall. The agent will ask you to provide your contact information as well as a detailed description of your baggage in order to prepare an incident report. You will then receive: a delayed baggage card (which explains the baggage recovery process) and a File Reference Number (if you are unable to locate a representative from your airline, one can be paged by calling the airport information line at 1-403-735-1234, by emailing or by picking up one of the information phones in baggage claim). You can monitor the status of your luggage by going to the website listed on your incident report.
Hotel Information:
Chateau Lake Louise
111 Lake Louise Dr. Lake Louise, AB T0L 1E0
Should you have any changes to your arrival itinerary on your day of travel, please
contact the Events Team at:
Event Support Team
1- 888-500-1668
(24 HOUR)