Wednesday, September 19, 2018 |
Registration Open | 12:00 PM - 2:00 PM | Grand Ballroom Foyer (2nd Floor) | |
Welcome to Inspire Days 2018 | 2:00 PM - 2:30 PM | Grand Ballroom (2nd Floor) | |
Quadient Today | 2:30 PM - 3:15 PM | Grand Ballroom (2nd Floor) | |
Mapping Your Digital Future | 3:15 PM - 4:00 PM | Grand Ballroom (2nd Floor) | |
Coffee Break - Sponsored by Objectiva / Demo Pod Exhibit Open | 4:00 PM - 4:15 PM | Grand Ballroom Foyer (2nd Floor) | |
Keynote: Want to Build Your Culture and Customer Experience to Earn “Admirable” Business Growth? Start by asking: Would You Do That to Your Mother? | 4:45 PM - 5:15 PM | Grand Ballroom (2nd Floor) | |
Conference Break | 5:15 PM - 7:00 PM | | |
Quadient Carnival - Reception / Dinner | 7:00 PM - 10:00 PM | Grand Ballroom (2nd Floor) | |
Thursday, September 20, 2018 |
Breakfast Sponsored by Ricoh | 7:00 AM - 9:00 AM | Constitution Ballroom B (2nd Floor) | |
Allison Payment System - Case Study | 9:00 AM - 9:30 AM | Independence East & West, 2nd Floor | |
Service Providers: Transform Your Client Relationships Through Customer Journey Mapping | 9:00 AM - 9:30 AM | Republic A, 2nd Floor | |
The Employee Experience: Digitally Enable and Upskill Your Teams | 9:00 AM - 9:30 AM | Republic B, 2nd Floor | |
Invitation-Only: The 5 Competency Framework Workshop | 9:00 AM - 10:50 AM | Gardner, 3rd Floor | |
Fidelis Care - Case Study | 9:40 AM - 10:10 AM | Independence East & West, 2nd Floor | |
Enterprise: Your Customers Choose the Journey. You Deliver the Experience | 9:40 AM - 10:10 AM | Multiple Locations | |
Moving out of the Shadows: Bringing together the Business of IT to Amplify Impact | 9:40 AM - 10:10 AM | Republic B, 2nd Floor | |
Test Your Digital-Readiness... How far do you want to go? | 10:20 AM - 10:50 AM | Republic A, 2nd Floor | |
R12: Best Use Cases and Demo | 10:20 AM - 10:50 AM | Republic B, 2nd Floor | |
Royal Bank of Canada (RBC) - Case Study | 10:20 AM - 10:50 AM | Independence East & West, 2nd Floor | |
Session Continues Invitation-Only: The 5 Competency Framework Workshop (Clone) | 11:05 AM - 11:20 AM | Gardner, 3rd Floor | |
R12: Best Use Cases and Demo | 11:05 AM - 11:20 AM | Republic B, 2nd Floor | |
Test Your Digital-Readiness... How far do you want to go? | 11:05 AM - 11:35 AM | Republic A, 2nd Floor | |
Enterprise Panel: Key Learning of Implementation | 11:05 AM - 11:35 AM | Independence East & West, 2nd Floor | |
Coffee Break / Demo Pod Exhibit Open | 11:35 AM - 11:45 AM | Grand Ballroom Foyer (2nd Floor) | |
Service Providers Panel: Key Learnings of Implementation | 11:45 AM - 12:15 PM | Republic B, 2nd Floor | |
EMC Insurance - Case Study | 11:45 AM - 12:15 PM | Independence East & West, 2nd Floor | |
Objectiva - Successful Inspire Implementation Strategies | 11:45 AM - 12:15 PM | Republic A, 2nd Floor | |
Lunch - Sponsored by Cannon / Demo Pods Exhibits Open | 12:15 PM - 2:00 PM | Constitution Ballroom AB (2nd Floor) | |
We're Halfway There | 2:00 PM - 2:30 PM | Grand Ballroom (2nd Floor) | |
Blue Cross Blue Shield Tennessee - Case Study | 2:30 PM - 3:00 PM | Grand Ballroom (2nd Floor) | |
R12 and Beyond | 3:00 PM - 3:45 PM | Republic A, 2nd Floor | |
Coffee Break / Demo Pod Exhibit Open | 3:45 PM - 4:00 PM | Grand Ballroom Foyer (2nd Floor) | |
Accelerate your Digital Transformation | 4:00 PM - 4:45 PM | Grand Ballroom (2nd Floor) | |
Day Close | 4:45 PM - 5:00 PM | Grand Ballroom (2nd Floor) | |
Transportation to Fenway Park - Pick up outside of Hotel Lobby at Dalton Street | 7:00 PM - 7:30 PM | 4 Yawkey Way, Boston, MA 02215 | |
Fun at Fenway Park | 7:30 PM - 11:00 PM | 4 Yawkey Way, Boston, MA 02215 | |
Transportation to Back to Sheraton Hotel | 9:30 PM - 11:00 PM | 4 Yawkey Way, Boston, MA 02215 | |
Friday, September 21, 2018 |
Breakfast | 7:00 AM - 9:00 AM | Constitution Ballroom A (2nd Floor) | |
Invite Only: Service Providers DPO Digital Now Breakfast | 7:45 AM - 9:00 AM | Constitution Ballroom B (2nd Floor) | |
Make the Move to Digital - Mobile Apps | 9:00 AM - 9:30 AM | Republic B, 2nd Floor | |
Through the Lense of Your Customer : Mapping the Customer Experience | 9:00 AM - 9:30 AM | Independence East & West, 2nd Floor | |
Liberty Mutual - Case Study | 9:00 AM - 9:30 AM | Republic A, 2nd Floor | |
Moving to Omni Channel | 9:00 AM - 9:30 AM | Independence East & West, 2nd Floor | |
Quadient Data Services: Increase Your Reach, Grow your Business | 9:40 AM - 10:10 AM | Republic B, 2nd Floor | |
Moving to Omni Channel | 9:40 AM - 10:10 AM | Independence East & West, 2nd Floor | |
Ricoh - The Importance of the Customer Communication Experience | 9:40 AM - 10:10 AM | Republic B, 2nd Floor | |
Through the Lense of Your Customer : Mapping the Customer Experience | 9:40 AM - 10:10 AM | Independence East & West, 2nd Floor | |
Quadient Data Services: Increase Your Reach, Grow your Business | 10:20 AM - 10:50 AM | Independence East & West, 2nd Floor | |
Make the Move to Digital - Web Portals | 10:20 AM - 10:50 AM | Republic B, 2nd Floor | |
The Employee Experience: Digitally Enable and Upskill Your Teams | 10:20 AM - 10:50 AM | Independence East & West, 2nd Floor | |
Madison Advisors: Keeping the Customer In Mind When Going Digital | 10:20 AM - 10:50 AM | Republic A, 2nd Floor | |
Break | 10:50 AM - 11:35 AM | Grand Ballroom Foyer (2nd Floor) | |
Finding Efficiencies = Data Automation + Mailing Process Improvement with Ignite | 11:05 AM - 11:35 AM | Republic A, 2nd Floor | |
Behind the Curtain: Ensuring the Security compliance of Your Customer Experience | 11:05 AM - 11:35 AM | Independence East & West, 2nd Floor | |
Inspire Tips and Tricks | 11:05 AM - 11:35 AM | Republic B, 2nd Floor | |
Make the Move to Digital - Web Portals | 11:05 AM - 11:35 AM | Independence East & West, 2nd Floor | |
Finding Efficiencies = Data Automation + Mailing Process Improvement with Ignite | 11:45 AM - 12:15 PM | Republic A, 2nd Floor | |
Make the Move to Digital - Mobile Apps | 11:45 AM - 12:15 PM | Independence East & West, 2nd Floor | |
Inspire Tips and Tricks | 11:45 AM - 12:15 PM | Republic B, 2nd Floor | |
Behind the Curtain: Ensuring the Security compliance of Your Customer Experience | 11:45 AM - 12:15 PM | Independence East & West, 2nd Floor | |
Grab & Go Lunch | 12:15 PM - 1:00 PM | Constitution Ballroom AB (2nd Floor) | |