Avi Greenfield, VP of Product Management for CXM, has over 25 years of experience in using technology solutions to build business value, with a focus on customer communications and content strategy and delivery. He leads Quadient's portfolio vision and roadmap for CXM. He and his team are responsible for making sure Quadient Inspire and its SaaS solutions meet the needs of businesses for managing omnichannel communications to enhance customer engagement and improve experiences across key journeys.