The state of communications is ever evolving, with consumers and business customers increasingly demanding digital interactions. However, paper-based communications still have an important role to play and are the preference for many. The ability to manage both traditional and digital communications in a seamless and efficient manner can prove a challenge for many organizations.

This session shows how to understand your current state and offers practical advice on how communications can be managed across both traditional and digital channels. Expect to gain insight into how to start and progress a customer communications transformation journey to ensure that stakeholder preferences and business objectives are met.