When a company is already trusted to keep the financial world moving with over 11 BILLION global transactions across over 200 countries in 2022, you’d be forgiven for believing that they don’t really need to focus on their CX. Swift don’t think that way, relentlessly innovating so that they always remain ahead of their customers’ needs. Join Pieter Van Vlaenderen, Head of Customer Journey Management at Swift, as he discusses why Swift chose Inspire Journey, and shares experiences and best practices from his own journeys into the world of customer experience.

Speaker: Pieter Van Vlaenderen & Aurelie Bernard, Swift