We have a lot in common. You’re upgrading your customer experience to find new clients and to keep them longer. You’re communicating clearly to cut through the noise. You’re innovating to improve your offerings in a dynamic economy. You’re streamlining business processes to create better employee experiences. Well, Quadient does the same things, but with you top of mind. In this session, Scott Draeger, Customer Experience Officer at Quadient, will share our CX and EX-focused innovations, like redesigning documents, converting certificates to badges, refreshing our website, leveraging customer reviews, and performing customer emotion surveys. We’re here to share what worked, what didn’t work, and some things that are in the works. You’ll see how it’s getting better all the time.

Speaker: Scott Draeger, Quadient