This session demonstrates Quadient’s Archive and Retrieval service that integrates seamlessly with the Inspire Suite. Get a hands on intro to QAR and see what happens to your customer communications after they have been delivered, as well as search and indexing examples. Learn how to archive for compliance; how a CSR can drill down into a document and then create a cover letter and attach the QAR managed document; show fast online web presentment so customers don’t have to call the contact center; and so much more.

Speaker: Anthony Chan