Jay Baer, founder of Convince & Convert, has helped more than 700 brands achieve greatness. Customer expectations never move backwards. They want it right, and they want it right now. And given that customer experience is at least as important as price in most scenarios, getting those interactions perfect has a big impact on your success. But you can’t magically get better at every component of customer experience. However, you CAN get better at the ingredients that matter most. Coveted Customer Experience is a fast-paced, dynamic, inspirational, and hilarious presentation backed by real data, that shows you how to gain and keep more customers by improving on the three things that really matter to them. Keynote

Speaker: Hall of Fame speaker Jay Baer, CPAE