Date & Time
Thursday, November 18, 2021, 3:10 PM - 3:40 PM
(UTC -5:00) Eastern Standard Time (US & Can)
Triple Threat: The Benefits of Connecting CCM with CRM and Business Apps
Attend this session to learn why connecting your customer communications solution to your CRM and other business applications can greatly enhance your most critical customer communications and experiences. In this session you’ll learn:
- Best practices to improve responsiveness, customer satisfaction, and compliance across multiple customer communication channels.
- The benefits of combining customer communications management with critical business applications
- How to increase employee collaboration and productivity when leveraging CCM with CRM and other popular business apps