Date & Time
Thursday, November 18, 2021, 4:10 PM - 4:40 PM
Full Timezone
(UTC +11:00) Sydney
How to Build a World-Class Experience Architecture

Customer-centric solutions are top of mind especially as enterprises eliminate silos and technical debt with strategic digital transformation initiatives. Jim Tincher, Mapper in Chief from Heart of the Customer, will share how the CX technology stack solves the complex Enterprise challenges with end-to-end journey management, customer conversation, and operational efficiency. Key to successful customer-centric solutions are the following technologies: Customer Communications, Voice of the Customer, Customer Health Dashboards, Living Journey Maps, Journey Analytics & Orchestration. Join this session to learn how the Quadient Inspire Portfolio is fundamental to a World-class Experience Architecture.