Date & Time
Thursday, November 18, 2021, 2:55 PM - 3:25 PM
Full Timezone
(UTC +11:00) Sydney
Name
The Critical Piece that's Missing from your CX Strategy
Description

Have you been hearing more conversations about CX strategy in your enterprise? When you your colleagues talk about CX, are they discussing CRM (Customer relationship Management,) MAP (Marketing Automation Platform,) Customer Support, and survey analytics projects? If so, they may be missing a chance to strengthen those customer connections with Customer Communication Management solutions that connect silos, empower business users, and support the customer journey.

In this session, learn how to make your colleagues' initiatives more successful by connecting to customers with excellent communications.

Speakers
Scott Draeger - Quadient
Andrea Tucker - Quadient
Scott Draeger Andrea Tucker
Track
CCM Apprentices
Location
CCM Apprentices Room