Date & Time
Thursday, November 18, 2021, 3:10 PM - 3:40 PM
Full Timezone
(UTC +0:00) London
Name
Triple Threat: The Benefits of Connecting CCM with CRM and Business Apps
Description

Attend this session to learn why connecting your customer communications solution to your CRM and other business applications can greatly enhance your most critical customer communications and experiences. In this session you’ll learn:

- Best practices to improve responsiveness, customer satisfaction, and compliance across multiple customer communication channels.

- The benefits of combining customer communications management with critical business applications

- How to increase employee collaboration and productivity when leveraging CCM with CRM and other popular business apps

Speakers
Clay Hunsaker - Quadient
Tambra May - Quadient
Clay Hunsaker Tambra May
Track
CCM Apprentices
Location
CCM Apprentices Room