Have you been hearing more conversations about CX strategy in your enterprise? When you your colleagues talk about CX, are they discussing CRM (Customer relationship Management,) MAP (Marketing Automation Platform,) Customer Support, and survey analytics projects? If so, they may be missing a chance to strengthen those customer connections with Customer Communication Management solutions that connect silos, empower business users, and support the customer journey.
In this session, learn how to make your colleagues' initiatives more successful by connecting to customers with excellent communications.
Andrea Tucker - Quadient