Full Name
Isabelle Richard
Job Title
CCM/UX (CXM) Senior Consultant
CGI France
Speaker Type
EMEA/ AMER Speaker
Speaker Bio
Isabelle has gained a strong experience on UX/UI Design for almost 10 years. For more than 2 years, Isabelle is CXM (CCM/UX) senior at the CGI Pole of Excellence, highly implied on customer journey mapping and User eXperience improvement.
In collaboration with Quadient and CGI CCM experts, Isabelle has prepared the storytelling of a claims insurance use case which presents the state of the art of Quadient interactivity, including omnichannel/responsive support.
Isabelle Richard